Posts Tagged ‘End of Life planning’

We all think “it’ll never happen to me” but do you suppose it ever occurred to the super fit Andrew Marr that he was heading for a stroke, one brought on, incidentally, by extreme exercise? And could anyone fail to see the tragic irony of Michael Schumacher sustaining a serious head injury as a result of a freak accident while on a family skiing holiday having managed to survive, unscathed, throughout his long and illustrious career in Formula One? Would anyone ever have predicted that? And just this week, we’ve had the death of the young Australian cricketer, Phillip Hughes, who went out to play a game of cricket, like he had hundreds of times before, and who then, sadly, never made it home again.

The thing is, sudden illness or accidents can strike any one of us at any time, be it on the ski slopes, at home, at work, playing sport, in our cars or just on the street. Yes, it’s unlikely but it’s not impossible so burying our heads in the sand about it isn’t realistic and it’s certainly not helpful for those who rely on the ongoing operation of our businesses to keep a roof over their heads and food on their tables.

So if you lost mental or physical capacity, either temporarily or permanently, would your business be able to keep running? Who would have the legal authority to access your bank account to pay your suppliers? Would your bills get paid? Who would authorize your payroll run? You may have arrangements in place for certain members of staff to sign off some payments but what are the limits of that arrangement? Does there come a point where, without your express authority or your signature, payments don’t get made and your business stops functioning?

If this is the case, and I’m guessing it is for most small businesses because we all need to protect our interests, how long could your business keep going without you? If your staff weren’t getting paid, how long could they afford to stick with you? Would your suppliers be willing or able to keep supplying you ‘on tick’ indefinitely? Would your landlord be happy to continue housing your business if he wasn’t receiving his rent payments? Would your husband/wife be able to access your business bank account in order to transfer any money needed to keep the domestic side of your life running smoothly?

If any of this sets off alarm bells then there is a simple solution: draw up a Lasting Power of Attorney restricted to the running of your business.

The alternative is to have all those processes and payments that do require your active involvement to be put on hold until your family or business partners can apply to the Court of Protection to have a Deputy appointed but this can take several months and is ultimately much more expensive than planning ahead and getting an LPA in place just in case. And what would happen in the meantime?

As small business owners ourselves we feel very passionately about this subject (we each have LPAs restricted to the running of our business making our co-directors our attorneys). So, to encourage other small business owners to take this issue off the back burner and be proactive in safeguarding the running of their businesses in 2015, from now until the end of March 2015, Lovingly Managed is offering a special rate of just £147 to draft a business specific LPA, including the completion of the registration documents. (In addition, there is a registration fee of £110 payable direct to the Office of the Public Guardian.)

If you would like to meet up to complete the forms then that’s great but we know you’re busy so we can do the whole thing over the phone at a time to suit you – even in the evening – or via email if that’s more convenient. It will take around 20-30 minutes. Once we are in possession of all the relevant information we will endeavour to have your LPA back to you for signatures within a week.

If you decide you would like to sort out LPAs for your personal situation, we will offer the same fee for one LPA (either Property and Financial Affairs or Health and Welfare) or £275 for both types. Please note that the registration fee is payable for each LPA registered. Don’t forget to reference this blog post when you contact us to make sure you benefit from this limited time offer. Visit our Facebook page https://www.facebook.com/pages/Lovingly-Managed/156617147716458?ref=hl, scroll down and click on the purple ‘Contact Us’ button on the left of the page to send us a message and telephone number and we will call you back within 24 hours to arrange a convenient time to meet in person or take your instructions over the phone.


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You may have noticed how, over the past couple of years, a number of television companies and documentary film makers have looked at the subject of will writing and probate practices and what they’ve found has been far from pretty. This is because there are certain unscrupulous people out there that have seen an opportunity for making money and who have absolutely no conscience about taking advantage of people when they are at their most vulnerable.

When someone dies, there is usually a lot to be sorted out to wrap up their affairs. Probate, or Letters of Administration if someone dies without a Will, is the term used to describe the process of applying for the right to deal with a deceased person’s affairs, and can appear to be an impenetrable process, complicated and involved and hugely time consuming.

Because of this, individuals contemplating their own deaths may, in order to spare their families stress and time, make arrangements that relieve the family of the responsibility of probate, usually by specifying something in their Will. For the same reason, families who have lost a loved one may hand over the whole process to a third party. Now there is absolutely nothing wrong with these decisions as long as you know what you are signing up for. A hasty decision can cost you dear so make sure you do your research and don’t allow yourself to be pressured into signing anything until you’ve had time to completely understand the implications of what you are putting in place and the terms of any agreement.

So what are your choices?

Do-It-Yourself probate

Many will baulk at the idea of handling the administration of an estate personally but it may not be, in simple circumstances, a bad idea. The person applying for probate, known as ‘the applicant’, completes a probate application form (PA1) together with the appropriate inheritance tax form and sends those with the appropriate fee to their local probate office. The probate office will then contact them in writing offering them an appointment to swear an affidavit confirming that the figures in the forms are correct. Once that interview is concluded the probate office will then send the applicant the actual probate and however many ‘office copies’ the applicant has requested within two weeks. These office copies are the ones that should be sent to the deceased’s banks, building societies, insurance companies etc., who will then release the funds to the applicant who should then distribute the estate in accordance with the deceased’s Will or under the Rules of Intestacy if there was no Will.

If all that still sounds like too much for you to cope with Lovingly Managed can help. We don’t take over as executor on probate matters, we just help the executor through the process so that you actually do it yourself but we just “hand hold” you through the process. We can fill out the tax and probate forms for you to sign and, if you want us to, we will accompany you to the probate office for you to swear the necessary affidavit to get probate provided to you personally. If you then want us to help further then of course we can help you write the appropriate letters to life offices, banks, building societies, provide Stock Transfer forms to transfer share entitlements etc. (One of our directors is a retired Wills and Probate solicitor with more than 20 years’ experience dealing with exactly this type of work.) We are happy to do as much, or as little, as you require, our service is totally transparent and is charged on an hourly basis.


Many people use a specialist wills and probate solicitor. Solicitors are governed by the Law Society, have completed a lengthy period of education and have to undertake continuous professional development to keep their knowledge current in order to retain their practising certificates. In addition, if they make mistakes they are liable. What they can charge is also governed by the rules of the Law Society and is usually around 1.5% of the gross value of the estate.


Then there are the banks, a popular choice for many people and, on the face of it, one would assume a sensible choice. Banks can be appointed either by the deceased prior to their deaths in their Wills or by the family following a death. In the first instance the client will usually have been loyal to a particular bank for many years and so trust them and, perhaps having received marketing information about the bank’s probate service, decides to appoint the bank to the role of executor in their Will in the belief that the bank will administer probate on their deaths. Alternatively, in the case of the family appointing the bank, this usually happens when the family contacts the bank to report a death and finds themselves being ‘sold’ the bank’s services. Again, trust is usually a key reason for using a bank’s service in this scenario. If you go down this road, expect to pay the bank between 4-5% of the gross value of the estate for their services, a lot more than solicitors charge. However, a word of warning for anyone who has been asleep for the past few years and is still labouring under the illusion that the banks have your best interests at heart and are there to help you; please, wake up now. The minute you sign on the dotted line the person who has sold you the bank’s probate service is punching the air in delight because they are one step closer to achieving their sales target that month. That is what you mean to them; don’t kid yourself that you are anything more than that, regardless of how long you or your relative have been that bank’s client.

Problems with a number of the major banks’ probate services have been highlighted recently on a number of internet forums. The issue is that, in some cases, while your bank may appear to provide probate services, in these straightened times even the banks have had to reduce their overheads and in many instances these services are now outsourced to independent “trust” companies. And just because these companies come recommended by your bank this is no guarantee of good service which many people have found out to their cost.

Trust companies

What happens is, when you report the death of a family member to the bank, you may be referred to a trust company who will send someone to visit you in your home and will then sell you on the idea of signing over the role of executor/administrator to them so that they can deal with everything on your behalf.

This is normally done by the next of kin or executor signing a General Power of Attorney which grants the trust company power to stand in the shoes of the actual executor/administrator to “run” the estate. The family or executor is asked to provide the original Will, if there is one, copy death certificates and then the trust company takes over. Charges will vary so check but will invariably be significantly higher than those of a solicitor, especially as the bank will in most cases receive a referral fee for introducing you to the trust company, on top of the trust company’s charges, so these have to be factored in. There are lots of horror stories concerning some companies who carry out this type of business and here are some examples of what people say about just one of them (name excluded):

“After my son’s mother died nearly two years ago this month, we were approached by XX bank about ***. My mother had died a year previously to the sad loss of my dear ex-wife. I had done that probate with a solicitor but because of the massive emotional implications of this sad loss we were sold this company’s idea of taking every worry possible away, and as there was so much other emotional baggage to deal with this seemed a good plan at the time; how wrong I was.

“After signing the “contract” in a meeting with some guy, whom we’ve never seen or heard of since, nothing happened. All relevant info was passed over, a couple of months passed and we started receiving red bills at the house! NO COMPANIES HAD BEEN INFORMED! We wrote to each individually, explaining the situation and also sending (YES US) copies to ***. Then I was asked for the marriage certificates, divorce certificates etc, which had also already been sent by registered post. This appalling service via my “case manager” would be a continuing theme throughout (bar one of them) and they changed every few months!!

“The journey with this company at probably the worst time of my life has sickened me to the core and I have told them to reflect their poor service in the final accounts – they ignored that and once again I was left phoning this dreadful company – they eventually removed the set-up fee (£400) which is a total disgrace!

“Many other issues also happened but I become tired and sad and despair that, in our well legislated country,such a company can exist with the backing of major companies. If I can stop one family from using this terrible company then that’s a start. Thank you so much for setting this page up and for all the work in highlighting these cowboys!”

“Our grandfather passed away in October last year and we travelled home from New Zealand to help mum. XX bank referred us to *** when we went into the branch to advise them of grandad’s death. As my partner had worked for XX bank for years we trusted them and a guy came to house the next day. He was an ex-police officer so the trust thing was there. Twelve months on the house has been sold for 6 months and STILL they say things are in progress. They wont give any specifics on where they are up to and they keep asking for documents we sent last year. We haven’t had any indication of how much they have collected from grandad’s policies or when the money is going to be paid. Mum is getting really stressed with this. She has lost her father and husband in the past year and dealing with this dodgy company is the last thing she needs. Has anyone had any success contacting the CEO?”

“*** are an UNREGULATED company. Their employees do not have legal qualifications or law-based backgrounds. They regularly overcharge by nearly 50% by adding excessive “disbursements” to bills.”

It’s worth noting that should the executor become unhappy at any time with the service he or she is receiving from a company that has been granted a General Power of Attorney, the person who granted the power can revoke it but will be liable for costs up to the date of revocation and of course all this will significantly delay things.

Probate practitioners and will writing companies

Then there are a number of probate practitioners and will writing companies who gain control of probate by signing up people prior to death, usually by using a Will as a loss leader i.e. they charge a minimal fee for the Will, which appears to be a very good offer, but then persuade the client to sign over the probate process by appointing the individual agent or an umbrella company as the actual executor of the Will. Sometimes they will offer you a Will storage service which can cost anything up to £40.00 per year or perhaps more. Don’t waste your money. If you have a safety deposit box with a bank you could use that but usually there is an annual charge for this service. The best place to store an original Will is with the Court Office in London where the lodgement fee is a one-off £20.00. There is no fee to withdraw a Will and if you change it then you will only have to withdraw the original and replace it with the new one or lodge a Codicil.

When the person dies the company steps in to take up the role of executor. However, what is even more worrying about these companies is that, as it was the deceased who granted them executorship, it is virtually impossible, without court action, to have them removed as executors regardless of how bad their service. Some families have seen huge sums of money disappear in spurious charges and have been powerless to do anything about it.

These are industries that are currently unregulated so beware. There are quite a few of these businesses trading and if you look at the plethora of advertisements for companies dealing in this sort of work you will see that they have a very slick procedure so it is unsurprising that people are persuaded into signing up only to regret their decision when it’s far too late.

While all this may sound frightening and depressing, we’re not saying that all organisations providing probate services are delivering a poor service. There are many that are providing an excellent service and have many happy clients. The moral of the story here is to check who you are giving away power to and then check, check and check again! Carry out a thorough investigation into any company as it may be too late afterwards. Are they a member of a professional body, such as the Society of Will Writers, whose members are bound by a code of ethics? Read the small print and if anything is unclear get clarification. Don’t sign anything until you are absolutely sure what it is you are signing. If you are not happy with the answers, or they seem a bit vague, go elsewhere. Ask for testimonials and make sure they are authentic. Check out all the possible forums on the internet which might hold information about the company concerned and search for reviews of their service from previous clients. You may be glad that you did! If you are not sure how to do this then ask someone who can help you.

We know that people tend to want things sorted as soon as possible but there is no specific time limit wherein probate has to be applied for unless inheritance tax is payable, in which case that needs to be paid within six months of the date of death otherwise financial penalties accrue. Most people “in the trade” refer to “an executor’s year” as it’s quite normal for it to take this long to finalise an estate. So, although you might want things to move quicker, it’s just not worth putting extra pressure on yourself and rushing into a decision that you may live to bitterly regret.

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This article, albeit taken from an American publication so some of the detail will be slightly different in the UK, illustrates what we at Lovingly Managed passionately believe in and why. If reading this strikes a chord with you then please contact us – info@lovinglymanaged.com or call 01446 774855 – to discuss any documents you might be thinking of putting in place and we will be happy to advise and/or help you.


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Recently, I came across this letter written to Bel Mooney of the Daily Mail.

Dear Bel,

I don’t think I can say I have a problem, more a niggling worry that I’m sure is experienced by lots of people.

I’m in my 60s and have no family, friends or job. I just have my husband who is in his 70s. I suppose he is likely to die before me (not to be morbid, just realistic) and then I will be totally alone. This I will have to deal with like anyone else, but I’m concerned about what will happen when I die. Obviously I can leave a will so that any money and assets will be distributed, but what will happen to all the things that mean something to me, but have no monetary value?

For example — photographs, ornaments, all the little things one collects over a lifetime. With no family to leave things to, I hate the idea of strangers pawing through my things and then throwing them away. Realistically I know this is what will happen but I find it worries me. I don’t know why it should — after all, I won’t be there to see it. Am I being silly and shallow to be bothered about this, particularly when other people have terrible problems and tragic lives?

I don’t want to talk to my husband about this as I think he may get upset if he thinks I am upset.

Do you have any advice?


I know that the concerns this lady is expressing here are shared by many in the same or a similar situation. This is exactly the kind of scenario that Lovingly Managed was set up to help with. What a shame this lady doesn’t know about us. If she did, she could put in place an End of Life plan and contract us to carry out her instructions. If she did this, she would have the comfort of knowing that it wouldn’t be complete strangers ‘pawing’ through her things but people that she had met face-to-face and that the instructions she had left for those people, contained in her End of Life plan, would be respected to the letter.

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